1. ABOUT THESE TERMS

This website and online store (together, the **“Site”**) are operated by **XIRON AREA**, trading as **DEBORAH & L.F.** (“DEBORAH & L.F.”, “we”, “us” or “our”). Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

These Terms of Service (the **“Terms”**) apply to your access to and use of the Site and to any purchase you make from us. By visiting the Site, creating an account or placing an order, you agree to these Terms and to the policies referred to in them, including our Privacy Policy, Shipping Policy and Refund Policy.

If you do not agree to these Terms, please do not use the Site or place an order.

## 2. ELIGIBILITY AND CUSTOMER INFORMATION

You must be at least the age of legal majority in your place of residence, or use the Site with the permission and supervision of a parent or legal guardian.

You agree to provide current, complete and accurate account, billing, payment and delivery information. You are responsible for checking your order details and delivery address before completing your purchase and for updating us promptly if anything changes.

## 3. PRODUCTS AND PRODUCT INFORMATION

We take reasonable care to describe and display our jewellery accurately. However, colours and appearance may vary slightly because of screen settings, lighting, photography, plating, finishing and normal production variation. Measurements and weights are approximate unless expressly stated otherwise. Minor variations that do not materially affect the product’s appearance or use are not necessarily defects.

Product materials, dimensions, care instructions and other important details are stated on the relevant product page where applicable. Individual skin sensitivities vary. Unless we expressly state otherwise, no description should be understood as medical advice or as a guarantee that a product will be suitable for every individual.

All products are subject to availability. We may limit quantities where reasonably necessary, including to prevent fraud, unauthorised resale or inventory errors.

## 4. PRICES, CURRENCIES, TAXES AND IMPORT CHARGES

Prices may be displayed in different currencies according to your location or selected market. Currency conversions may be provided by Shopify or a payment provider and may vary from other published exchange rates. The final amount payable will be shown at checkout before you submit your order.

We may change prices or promotions at any time before an order is accepted. A price change will not affect an order that we have already accepted, except where required by law or where there is an obvious pricing error that we could not reasonably honour. If an obvious pricing error affects your order, we will contact you and give you the choice of confirming the order at the correct price or receiving a full refund.

Applicable sales tax, VAT, GST, customs duty, brokerage or similar import charges will be handled as stated at checkout and in our Shipping Policy. Where we expressly offer prepaid duties and taxes, the applicable amount will be collected at checkout. Where such charges are not collected by us, the recipient may be responsible for paying them to the carrier or local authority, except where applicable law requires us to collect or pay them.

## 5. ORDERS AND CONTRACT FORMATION

Submitting an order is an offer to purchase the selected products. An automated order confirmation only confirms that we have received your order; it does not necessarily mean that we have accepted it. Unless applicable law provides otherwise, the purchase contract is formed when we send you a dispatch confirmation or otherwise expressly confirm acceptance.

We may decline or cancel an order for legitimate reasons, including unavailable stock, inability to authorise payment, suspected fraud, an obvious pricing or product-information error, delivery restrictions or a breach of these Terms. If payment has already been taken for an order we do not accept, we will refund the amount paid.

If you wish to cancel or change an order, contact us as soon as possible at **deborahandlf@gmail.com**. We cannot guarantee that an order can be changed or cancelled after processing has begun. Nothing in this section limits any mandatory cancellation or withdrawal right available to you under applicable consumer law.

## 6. PAYMENT

You authorise us and our payment providers to charge the payment method selected at checkout for the total amount shown. Payment is subject to authorisation and fraud-prevention checks by the relevant payment provider.

We do not control a bank’s exchange-rate charges, foreign transaction fees or other charges imposed independently by your card issuer or payment provider.

## 7. SHIPPING AND DELIVERY

Available destinations, delivery methods, estimated delivery times and shipping charges are shown at checkout or described in our Shipping Policy. Delivery dates are estimates unless we expressly agree to a guaranteed date.

Customs processing, carrier disruption, severe weather and other events outside our reasonable control may affect delivery. We will provide reasonable assistance if a parcel is delayed, lost or damaged, without limiting any rights you have under applicable law.

You are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address, refusal of delivery or failure to collect a parcel may be charged to you where permitted by law and where the problem was not caused by us or the carrier.

Risk of loss or damage passes to you when the order is delivered to you or to a person you identify to receive it, except where applicable law provides otherwise.

## 8. RETURNS, REFUNDS AND PRODUCT ISSUES

Our Refund Policy forms part of these Terms. In summary:

- A change-of-mind return request must normally be submitted within 30 days after delivery.

- Once approved, the return must be sent using a trackable method within 7 days.

- The customer is normally responsible for change-of-mind return shipping.

- Original shipping charges, customs duties and clearance charges are not normally refundable, except where required by law.

- Approved refunds are normally processed within 5–10 business days after the returned item is received and inspected. Your bank or payment provider may take additional time to post the refund.

- We do not currently offer direct exchanges. You may return an eligible item and place a new order.

- If an item is incorrect, arrives damaged or appears to have a manufacturing defect, contact us as soon as reasonably possible at **deborahandlf@gmail.com** with your order number and clear photographs or video of the issue.

- We do not offer a repair service or a separate voluntary manufacturer's or commercial warranty. This does not affect any mandatory consumer rights or legal guarantees that apply to your purchase.

- After reviewing a verified product issue, we will provide an appropriate remedy, which may include a replacement, refund, price reduction or another remedy required by applicable law. For low-value products, we will normally not require the item to be returned to Hong Kong. If we require the return of an item because of an error or verified defect for which we are responsible, we will provide return instructions and arrange or reimburse reasonable return shipping where required by applicable law.

- Normal wear and tear, accidental damage, loss, improper storage, misuse or failure to follow the stated care instructions are not treated as manufacturing defects, except where applicable law provides otherwise.

- Earrings must retain their original tamper-evident hygiene seal to qualify for a change-of-mind return. Once the seal has been removed, change-of-mind returns are not accepted, although remedies remain available for faulty or incorrectly supplied products.

- Personalised or custom-made products, gift cards and products clearly marked “Final Sale” are not returnable for change of mind.

These return and product-issue terms are additional to, and do not replace or restrict, any mandatory consumer rights or legal guarantees that apply in your country. Where applicable law gives you greater protection, that law will prevail.

To request assistance, email **deborahandlf@gmail.com** with your order number and relevant photographs where appropriate. Do not send a return until you have received return instructions from us.

## 9. PROMOTIONS, DISCOUNT CODES AND GIFT CARDS

Promotions and discount codes are subject to any specific conditions shown with the offer. Unless we state otherwise, discount codes cannot be combined, exchanged for cash or applied retrospectively. We may withdraw or correct a promotion before an order is accepted where there is an error, misuse or suspected fraud.

Gift cards are subject to the terms displayed when they are purchased or issued. Nothing in this section limits any rights that cannot lawfully be excluded.

## 10. ACCOUNTS AND SECURITY

If you create an account, you are responsible for keeping your login details confidential and for activity carried out through your account. Notify us promptly at **deborahandlf@gmail.com** if you believe your account has been accessed without permission.

We may suspend or close an account where reasonably necessary to protect the Site, customers or our business, or where these Terms have been materially breached.

## 11. ELECTRONIC COMMUNICATIONS AND MARKETING

We may send service communications needed to process your order, payment, delivery, return, account or customer-service request. Marketing communications are handled separately and may be sent only where permitted by law. You can unsubscribe from marketing emails using the link in the message, although you may still receive essential transactional communications.

## 12. REVIEWS, FEEDBACK AND CUSTOMER CONTENT

If you submit a review, photograph, suggestion or other content, you confirm that you have the right to provide it and that it is truthful, lawful and does not infringe another person’s rights.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit and display that content for operating and promoting DEBORAH & L.F., subject to applicable privacy and consumer laws. We may remove content that is unlawful, abusive, misleading, irrelevant or otherwise breaches these Terms, but we are not required to publish every submission.

## 13. ACCEPTABLE USE

You must not use the Site:

- for any unlawful, fraudulent or abusive purpose;

- to infringe intellectual property, privacy or other legal rights;

- to transmit malware, harmful code or unsolicited communications;

- to interfere with the Site’s security, operation or other users;

- to scrape, copy or exploit the Site or its content without permission; or

- to submit false information, impersonate another person or attempt an unauthorised transaction.

## 14. INTELLECTUAL PROPERTY

The Site and its content—including the DEBORAH & L.F. name, logos, product names, text, graphics, photographs, designs, videos and page layout—are owned by us or used with permission and are protected by applicable intellectual-property laws.

You may use the Site for personal, non-commercial shopping purposes. No content may be reproduced, distributed, modified, sold or commercially exploited without our prior written permission.

## 15. THIRD-PARTY SERVICES AND LINKS

The Site may use or link to services provided by Shopify, payment processors, carriers, social platforms and other third parties. Their services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control, but this does not exclude any responsibility that applicable law places on us for fulfilment of your order.

## 16. PRIVACY

Our collection and use of personal information are described in our Privacy Policy. Shopify and other service providers may also process information as necessary to operate the store, process payments, prevent fraud and fulfil orders.

## 17. SITE AVAILABILITY AND CORRECTIONS

We try to keep the Site accurate and available, but we do not guarantee uninterrupted or error-free access. We may correct typographical errors, inaccuracies or omissions and may update Site content at any time. After a contract has been formed, we will not make a material change to that order without your agreement unless the change is required by law.

## 18. WARRANTIES AND DISCLAIMERS

Except for any express product commitment and any rights or guarantees provided by applicable law, the Site is provided on an “as available” basis. We do not promise that every Site feature will always be available or that access will always be uninterrupted.

Nothing in these Terms excludes or limits statutory guarantees relating to product quality, fitness for purpose, conformity with description or other rights that cannot lawfully be excluded.

## 19. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from a purchase made primarily for personal use.

Where the law permits liability to be limited, our total liability arising from an affected order will not exceed the amount you paid for that order. This limitation does not apply where such a limit would be unlawful.

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, wilful misconduct, gross negligence where it cannot lawfully be limited, or any other liability or consumer right that cannot be excluded or restricted by law.

## 20. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, provided that we take reasonable steps to minimise the effect and resume performance when possible. This section does not remove any mandatory right you may have to cancel an order or receive a refund because of a significant delay or failure to deliver.

## 21. SUSPENSION OR TERMINATION

We may suspend or terminate access to the Site if you materially breach these Terms, misuse the Site or create a security or legal risk. Provisions that by their nature should continue—including intellectual-property, liability and dispute provisions—will survive termination.

## 22. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without excluding any mandatory consumer protection available to you under the laws of your country of residence.

If a problem arises, please contact us first at **deborahandlf@gmail.com** so that we can try to resolve it. Subject to any mandatory right to bring a claim elsewhere, the courts of Hong Kong will have non-exclusive jurisdiction over disputes relating to these Terms or an order.

## 23. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our operations, services or legal obligations. The current version will be posted on the Site with its effective date. Changes will apply prospectively and will not reduce rights already attached to an accepted order unless required by law.

## 24. SEVERABILITY, WAIVER AND ENTIRE AGREEMENT

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a right is not a waiver of that right.

These Terms and the policies referred to in them form the agreement between you and us concerning your use of the Site and purchases from us, except for any additional terms expressly agreed in writing.

## 25. CONTACT INFORMATION

Questions about these Terms, an order or our customer service may be sent to:

**DEBORAH & L.F.**  

Operated by: **XIRON AREA**  

Email: **deborahandlf@gmail.com**  

Business location: **Tai Po, Hong Kong**