ABOUT THIS POLICY

This Returns & Refunds Policy applies to products purchased directly from the **DEBORAH & L.F.** online store. DEBORAH & L.F. is operated by **XIRON AREA** ("DEBORAH & L.F.", "we", "us" or "our").

This Policy forms part of our Terms of Service. It provides our commercial return arrangements and does not replace, exclude or restrict any mandatory consumer rights or legal guarantees that apply in the customer's country. If applicable law provides greater protection, that law will prevail.

## 2. CHANGE-OF-MIND RETURNS

You may normally request a change-of-mind return within **30 days after delivery**.

To be eligible, the item must be unworn, unused, unaltered and in its original condition, with its original packaging, tags, accessories and any hygiene seal intact. You may inspect an item only to the extent reasonably necessary to assess its nature, characteristics and fit. Where permitted by law, we may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary.

To request a return, email **deborahandlf@gmail.com** with your order number and the item you wish to return. Do not send any item until we have approved the request and provided return instructions.

Once a commercial return is approved, it must normally be sent within **7 days** using a trackable delivery service. If mandatory law gives you a different return period, that legal period will apply. You are responsible for change-of-mind return shipping and for keeping proof of postage. We are not responsible for a return that is lost or damaged before it reaches us, except where applicable law provides otherwise.

## 3. ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURN

The following items are not eligible for a change-of-mind return, except where applicable law provides otherwise:

- personalised, engraved or custom-made products;

- gift cards;

- products clearly marked **Final Sale** before purchase;

- earrings after a tamper-evident hygiene seal has been removed, where this exclusion is permitted by law; and

- items that have been worn, used, altered, damaged after delivery or returned without required packaging, tags or accessories, except for handling reasonably necessary to inspect the product.

These exclusions do not remove any remedy available for an item that is faulty, incorrectly supplied, materially different from its description or otherwise protected by mandatory law.

## 4. INCORRECT, DAMAGED OR DEFECTIVE ITEMS

If an item is incorrect, arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible at **deborahandlf@gmail.com**. Include:

- your order number;

- the affected product name;

- a clear description of the issue; and

- clear photographs or video showing the product, packaging and, where relevant, the shipping label.

We will review the available information and may request further reasonable evidence. Acting reasonably and subject to applicable law, we will determine whether the issue appears to be a manufacturing defect, delivery problem, normal wear and tear or damage arising after delivery.

For a verified issue, we will provide an appropriate remedy, which may include a replacement, refund, price reduction or another remedy required by applicable law. If an identical replacement is unavailable, we may offer a refund or another solution agreed with you.

Because our products are shipped internationally from Hong Kong and international return shipping may be disproportionate to the item and the issue, we will **normally not require a verified incorrect, damaged or defective item to be returned to Hong Kong**. Please keep the item and its packaging until we confirm whether a return is required. If we require a return because of an error or verified defect for which we are responsible, we will provide instructions and arrange or reimburse reasonable return shipping where required by applicable law.

## 5. NO REPAIR SERVICE OR VOLUNTARY COMMERCIAL WARRANTY

We do not offer a repair service and we do not provide a separate voluntary manufacturer's warranty or long-term commercial warranty.

This means that we do not normally ask customers to send jewellery back to Hong Kong for routine repair. It does **not** remove any mandatory consumer right or legal guarantee that applies to faulty or non-conforming goods. Where such rights apply, we will provide the remedy required by the relevant law.

## 6. WHAT IS NOT NORMALLY A MANUFACTURING DEFECT

The following are not normally treated as manufacturing defects, except where applicable law or an express product description provides otherwise:

- normal wear and tear;

- gradual plating wear or fading;

- scratches, dents, discolouration or tarnishing arising through normal use;

- accidental damage, excessive force, misuse or improper storage;

- damage caused by failure to follow the stated product-care instructions;

- exposure to water, perfume, cosmetics, cleaning products or other chemicals contrary to the product information or care instructions;

- unauthorised repair, alteration or modification; and

- a lost or stolen item.

## 7. EXCHANGES

We do not currently offer direct exchanges. If an item qualifies for a change-of-mind return, you may return it and place a new order for the preferred item. This section does not restrict any replacement right that applies to an incorrect, damaged or defective product under mandatory law.

## 8. SHIPPING, DUTIES AND OTHER CHARGES

For a change-of-mind return, original shipping charges, customs duties, import taxes, brokerage fees and clearance charges are not normally refundable. Any return shipping cost paid or arranged by us may be deducted from the refund where permitted and clearly communicated in advance.

Where mandatory law requires us to refund standard outbound delivery charges, duties, taxes or other amounts, we will do so. Additional delivery charges for an upgraded or expedited service are refundable only where required by law.

## 9. REFUNDS

After receiving and inspecting a returned item, we will notify you of the outcome. An approved refund will normally be issued to the original payment method within **5–10 business days** after the return is received and inspected. For an approved product issue that does not require a return, the refund will normally be processed within the same period after approval.

Your bank, card issuer or payment provider may need additional time to post the refund. We are not responsible for processing time controlled by those providers.

Where applicable law requires an earlier refund, or permits the refund timetable to begin after proof of return is provided, we will follow that law.

## 10. MANDATORY CANCELLATION AND WITHDRAWAL RIGHTS

Customers in some jurisdictions, including the European Union, European Economic Area and United Kingdom where applicable, may have a statutory right to cancel certain online purchases within a prescribed period without giving a reason. Those rights apply in addition to this Policy.

Any mandatory rules concerning the cancellation period, the deadline for returning goods, reimbursement of standard delivery charges, responsibility for direct return costs, permitted inspection and exempt products will prevail over any inconsistent commercial term in this Policy.

## 11. HOW TO CONTACT US

To request a return, report a product issue or ask a question about this Policy, contact:

**DEBORAH & L.F.**  

Operated by: **XIRON AREA**  

Email: **deborahandlf@gmail.com**  

Business location: **Tai Po, Hong Kong**

Please include your order number in all order-related enquiries. Our return address will be provided only when a return has been approved. Sending an item without approval may delay or prevent us from identifying and processing it.