How do I know if my order has been received?
After you place an order, you will receive an order confirmation by email. Please check that your order details and delivery address are correct.
Can I change or cancel my order?
Please contact us as soon as possible at deborahandlf@gmail.com. We cannot guarantee that an order can be changed or cancelled once processing has begun.
Can an order be cancelled by DEBORAH & L.F.?
We may decline or cancel an order for legitimate reasons, including unavailable stock, payment problems, suspected fraud, obvious pricing errors or delivery restrictions. If payment has already been taken, the amount paid will be refunded.
Can I change my delivery address after ordering?
Contact us as soon as possible if you need to change your delivery address. Once an order has been processed or dispatched, we may not be able to make changes.
How long will my order take to arrive?
Orders are normally processed within 5–10 business days. After dispatch, estimated delivery is generally 7–18 business days, depending on the destination and carrier.
How can I track my order?
Once your order has been dispatched, tracking information will be provided where available. Please allow some time for the carrier’s tracking system to update after shipment.
How much does shipping cost?
Shipping charges and any applicable free-shipping threshold depend on your delivery destination and order value. The final shipping charge will be shown at checkout before payment.
What should I do if my parcel is delayed?
If your parcel appears significantly delayed, please contact us at deborahandlf@gmail.com with your order number and we will assist you.
Are duties and taxes included in my order?Duties and taxes are included for destinations where this is specifically stated at checkout. No additional duties or taxes should be collected upon delivery for these orders.
What if duties and taxes are not included?For destinations where duties and taxes are not included, import duties, taxes or customs charges may be collected from the recipient by the carrier or local customs authority upon delivery.
How do I know which applies to my order?The shipping method shown at checkout will indicate whether duties and taxes are included. Please review the shipping information carefully before completing your purchase.
Can customs affect delivery times?
Yes. International orders may occasionally be delayed by customs processing or local import procedures. These delays are outside our reasonable control.
Can I return an item if I change my mind?
Yes. Eligible change-of-mind return requests should normally be submitted within 30 days after delivery. Once your return is approved, the item must normally be sent using a trackable method within 7 days.
Who pays for return shipping?
For change-of-mind returns, the customer is normally responsible for return shipping. Original shipping charges, customs duties and clearance charges are not normally refundable, except where required by law.
Do you offer exchanges?
We do not currently offer direct exchanges. If your item is eligible for return, you may return it and place a new order.
What if my item is damaged, incorrect or defective?
Please contact us as soon as reasonably possible at deborahandlf@gmail.com with your order number and clear photographs or video of the issue. After reviewing the issue, we will provide an appropriate remedy, which may include a replacement, refund, price reduction or another remedy required by applicable law.
How long does a refund take?
Approved refunds are normally processed within 5–10 business days after the returned item is received and inspected. Your bank or payment provider may require additional time to post the refund.
Are earrings returnable?
For change-of-mind returns, earrings must retain their original tamper-evident hygiene seal. Once the seal has been removed, change-of-mind returns are not accepted. This does not affect your rights if an item is faulty or incorrectly supplied.
Are any items excluded from change-of-mind returns?
Personalised or custom-made products, gift cards and products clearly marked “Final Sale” are not returnable for change of mind.
